Support
Need help with Color & Alive? Most answers are below. If you don’t find yours, write to us — a real person reads every email.
Write to us
Please tell us your device (for example iPhone 15 or Galaxy Tab), the app language and what happened.
support@lugalvault.comFrequently asked questions
How do I open the grown-up area?
Tap the grown-up button on the home screen. The bunny brings a letter for Mom and Dad; a grown-up opens it and types the number written in words as digits. Settings, the collection, backups and sharing are all in there.
How do I unlock all pages?
Open the grown-up area and go to Collection. It is a single, one-time purchase — no subscription. The free pages keep working without it.
How do I restore my purchase?
Open the grown-up area → Collection → Restore purchases. Make sure the device is signed in to the same Apple ID or Google account that made the purchase and is connected to the internet. Restoring is free.
Can my family use the purchase too?
iPhone and iPad: if you use Apple Family Sharing and purchase sharing is on, family members can unlock the collection on their own devices with Restore purchases.
Android: Google Play Family Library does not share in-app purchases. On the same Google account, the purchase works on all your Android devices.
I got a new phone or tablet. What happens?
The purchase: install the app on the new device with the same Apple ID or Google account and tap Restore purchases. Purchases don’t move between iPhone and Android, because Apple and Google keep them separately.
Drawings and players: they live only on the device. On the old device, open the grown-up area → Backup, save or share the backup file, then open it on the new device in the same place.
The purchase says it’s waiting for approval.
That happens when Ask to Buy or family purchase approval is on. Once the family organizer approves it, the collection unlocks by itself.
The voice guide is silent or speaks with the wrong accent.
The guide uses your device’s built-in voices, and it stays quiet rather than speak with the wrong accent. Install a voice for the app language in your device settings (iPhone: Settings → Accessibility → Spoken Content → Voices; Android: Settings → Text-to-speech), then reopen the app.
Does the app need the internet?
No. Everything works offline. Only buying or restoring the collection needs a connection.
How do I delete my child’s data?
In the grown-up area you can delete single pictures or a whole player. Uninstalling the app removes everything. We hold no data about you on our side — see the Privacy Policy.